Right of return

Cancellation

We accept cancellations of orders before the product has been shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept returns of products. Customers have the right to request a return within 14 days of receiving the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged for shipping costs (including returns) once; consumers will not be charged a restocking fee for returning a product.

Refunds (if applicable)

Customer service email: okwish_de@outlook.com

Once your return is received and inspected, we will send you an email to notify you of the receipt. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed and automatically credited to your credit card or original payment method within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. It often takes some time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at .

Please contact our customer service at to obtain the return address.